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Title: Data requirement differences between manufacturing and service organizations
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Companies and organizations gather data because the information is required. They may need the information to safe the results for administrative objectives, make decisions about significant details, or they may be asked to give the data to other organizations. No matter what the reason is, the data have to be gathered for providing information. Presently data is regarded a long-term asset in many companies and organizations. Increasingly, a company’s competitiveness is affected by the quality of its data gathering, its ability to quickly get data for making decisions, and how well it safes its information.
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Companies and organizations understand that it is important to meet their clients’ needs to be competitive. This means that organizations need to know what is important to their customers: product features, supporting services, or something else. Then they need to get constant data from their customers on how they are doing in these fields. Most organizations do not have time to develop the expertise required to set up a necessary feedback process to focus on their major business in order to get a success.
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The specific data of manufacturing organizations should be collected from the subject company in written form and during site visits and interviews with people knowledgeable about the company. Very often the industry and economy data can be given by the subject company and can be collected from all available sources. Data about the market for property interests contain data about modifications of ownership of competitors, about transactions of organizations, and about possible discounts applied to the subject ownership.
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If there is time, information collected should be examined before the visit to the organization so as to pay attention to the interviewing process on the most important factors that influence the value of the organization, and minimizing the inconvenience of management interviews. Some of the data essential to carry out the business estimation will need to be gained via interviews with organization management. Sometimes, however, the analyst simply examines very important documents and makes copies only of the data necessary to conduct the assignment.
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Data feedback from customers is a significant part of a service delivery realization. Balanced with some other significant factors (for example, resource material, as well as unity of reviews), data from customers aids to define the most important segments of services (Melik, 2002, p.178). Besides, it aids to know where to concentrate the limited assets best of all, so it can be available to make a progress in those fields that will have the influence the increasing a customer satisfaction in general terms.
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